So many of our fans have asked great questions, so here are the answers to the FAQs. If you have any additional questions please feel free to contact us at email@example.com.
What is a substrate shield?
Substrate shields are acrylic shields you place on the inside of the door frame that helps keep any loose substrate, such as sand, from seeping out of your enclosure when the front doors are open. All enclosures come with a substrate shield but this is optional, if you use tile or any other solid substrate you do not need to install the shield.
What are high humidity panels?
Our standard bamboo wood panels have a humidity limit of 70%. High humidity panels are made of PVC which allows you to raise the humidity level in your enclosure as high as needed. In addition if you use UTH (under-tank heating) you will need to use the high humidity panels to avoid fire risk associated with the wood panels.
Are the habitats stackable?
The habitats are secure enough to be stackable, but you would need a spacer, for example a couple pieces of lumber (see image below) between the two units to allow the bottom unit to properly ventilate.
We have designed and created a prototype stacking spacer that will allow you to stack your units. This unit will be safe, allow for both lighting and ventilation, and perfectly blend into your habitats. Our hope is to have them available by mid-year 2019.
How secure is the screen top?
The top screen is made of a galvanized steel screen and is supported by two steel support bars. The screen is welded into a steel frame which securely fits into the habitat.
We were asked if a cat, sitting on top of the habitat, would damage the unit. We took our hefty feline, Bit, and placed him on top of the screen. Because we use galvanized steel, and not window screen, there was absolutely no damage to the unit.
How do I attach lighting to the habitat?
Because everyone’s lighting needs are different, we created our habitats with the most flexibility possible. You can place your lights on top or inside the unit. We even have a wire grommet for your electric cords. Lighting on the inside can be attached to the support bars using a multitude of different fasteners. We choose to use zip ties.
Do the habitats come assembled? If not, how difficult are they to assemble?
Our habitats ship flat, to help save money on shipping fees and to prevent damage in the shipping process. We designed our habitats to be easily assembled. No tools are needed. In addition to written directions, an assembly instruction video will be available on our website.
How does the size compare to a 40-gallon breeder tank?
A standard 40-gallon breeder tank is 36”x18”x16”. Zen Habitats are 48”x24”x24” which is equivalent to approximately 120-gallons. This would make Zen Habitats three times larger by volume.
Are the panels sealed?
The panels are sealed from moisture, so misting and cleaning are not an issue. However, the panels are not water-proof, meaning you should not soak them in water and they cannot hold water like an aquarium.
What are the maximum heat and humidity levels of the habitat?
Our habitats are suitable for environments where the surface temperature does not exceed 140 degrees Fahrenheit and the humidity is 70% or below. Above those levels you run the risk of damaging the bamboo panels.
Can I place loose substrate in the habitat?
We have been asked a few time about loose substrate so we decided to offer a Zen Habitat with Substrate Shield to our customers (see our product page). Here is a look at our prototype setup with loose substrate.
Can I use this as a bio-active habitat?
Because the habitat is not waterproof, using it as a bio-active habitat would not be recommended. However, we have developed a BioBasin, a clear, waterproof basin to be placed inside the habitat. The BioBasin should be available mid-year 2019.
How easy is it to clean?
Our front-sliding acrylic doors are removeable, which allows for easy access to your habitat for cleaning. As always, you should use an all-natural cleaner.
How hot does the aluminum frame get with the heat lamp directly on the screen?
We tested both the galvanized steel screen and the adjacent aluminum frame and there were no issues with heat. The galvanized steel screen tested at 89 degrees and the aluminum frame, placed 2” away, was only 85 degrees.
Can you attach a hammock to the habitat?
Yes, you can attach hammocks, and shelves, to your habitat either by screwing them into the wood panels directly or by using suction cups.
Which countries do you ship to?
We ship to the continental United States for free. Unfortunately, the cost of shipping to other countries such as the Canada, UK, and Australia is cost prohibitive.