Privacy policy

Last updated: October 2, 2026

This Privacy Policy explains how ZenPro Pets, LLC, doing business as Zen Habitats ("Zen Habitats," "we," "us," or "our"), collects, uses, and discloses personal information when you visit www.zenhabitats.com, make a purchase, contact us, or otherwise interact with us (the "Services"). Our store is hosted on Shopify.

ZenPro Pets, LLC

485 Nantasket Ave, Suite A

Hull, MA 02045

United States

Email: support@zenhabitats.com

Personal information we collect

Depending on how you interact with us, we collect the following categories of personal information:

·         Identifiers and contact details: name, email address, phone number, billing and shipping address, account login, and online identifiers such as cookie IDs and IP address.

·         Commercial information: products viewed, added to cart, purchased, returned, or reviewed; order history; and loyalty points.

·         Payment information: payment details are collected and processed by our payment providers (including Shopify checkout and Shop Pay, PayPal, Amazon Pay, Google Pay, and Bread Pay). We do not store full card numbers.

·         Internet and device activity: pages visited, links clicked, search terms, referring website, browser and device type, and approximate location derived from your IP address.

·         Communications: messages you send us by email, text message, contact form, or live chat, and your responses to surveys.

·         Content you submit: product reviews, photos, and videos.

·         Inferences: preferences and interests we or our advertising partners infer from the information above, such as the types of products you may like.

We do not intentionally collect sensitive personal information, other than account login credentials used to access your account, and we do not use or disclose it to infer characteristics about you.

Sources of personal information

·         Directly from you, when you place an order, create an account, sign up for email or text messages, contact us, chat with us, or leave a review.

·         Automatically, through cookies, pixels, and similar technologies when you use the Services. See "Cookies and tracking technologies" below.

·         From service providers and partners, such as Shopify, payment providers, and advertising partners.

How we use personal information

·         To process and ship orders, handle returns and warranty claims, and manage your account.

·         To provide customer support, including by email and live chat.

·         To send marketing emails and, if you opt in, marketing text messages.

·         To run our Zen Rewardz loyalty program.

·         To display reviews and send back-in-stock and pre-order notifications you request.

·         To show you advertising on other websites and measure how well our ads work, if you allow these cookies.

·         To understand how the Services are used and improve them.

·         To prevent fraud and spam, secure the Services, and comply with law.

How we disclose personal information

We disclose personal information to the following categories of recipients:

·         Service providers that operate parts of our business on our behalf under contract, including providers of: e-commerce hosting and checkout; payment processing; shipping and fulfillment; email and text message marketing; onsite messages and product reviews; customer support and live chat, including automated chat assistants; our loyalty program; and back-in-stock alerts, pre-order management, bot protection, and accessibility tools. These providers may only use personal information to provide services to us.

·         Advertising and analytics partners, including Meta (Facebook and Instagram), Google (Google Analytics, Google Ads, Google Merchant Center, and YouTube), and Pinterest. These partners receive information about your activity on the Services through cookies and pixels so they can show you ads on other websites and measure results. Disclosing information to them may be considered a "sale" or "sharing" of personal information, or "targeted advertising," under some U.S. state privacy laws. These partners use the information under their own privacy policies.

·         Affiliates within our corporate group.

·         Legal and safety, when required by law, to respond to legal process, to protect our rights or others' safety, or in connection with a merger, sale, or other business transfer.

In the past 12 months, we have disclosed identifiers, commercial information, and internet and device activity to advertising and analytics partners for targeted advertising, and we have disclosed each category listed above to service providers for business purposes. We do not sell or share personal information of consumers we know are under 16.

You may ask us for a list of the specific companies to which we have disclosed your personal information by emailing us at the address below.

Text messaging originator opt-in data and consent are not shared with third parties for their own marketing purposes.

Cookies and tracking technologies

We and our partners use cookies, pixels, and similar technologies. Some are necessary for the store to work, such as keeping items in your cart. Others are used for analytics, personalization, and advertising.

When you first visit, a cookie banner lets you accept or decline analytics and advertising cookies. You can change your choice at any time using "Your Privacy Choices" in the footer of every page. Some service providers that support our core store functions, such as email, live chat, loyalty, and reviews, may load before you make a choice.

Embedded videos are hosted by YouTube, which may set its own cookies when the video loads.

Global Privacy Control and opt-out signals

If you visit with the Global Privacy Control (GPC) signal enabled, we treat it as a request to opt out of the sale or sharing of your personal information and of targeted advertising for that browser and device. If we can associate the browser with your customer account, we apply the opt-out to your account as well. We do not respond to other "Do Not Track" signals.

Your privacy rights

Depending on where you live, you may have the right to:

·         Know or access the personal information we have about you, and receive a portable copy.

·         Correct inaccurate personal information.

·         Delete your personal information.

·         Opt out of the sale or sharing of personal information and of targeted advertising.

·         Appeal our decision on your request.

·         Not be discriminated against for exercising these rights.

How to exercise your rights: To opt out of sale, sharing, or targeted advertising, use Your Privacy Choices (www.zenhabitats.com/pages/data-sharing-opt-out), or enable Global Privacy Control in your browser. For all other requests, email support@zenhabitats.com with the subject "Privacy Request." We will verify your identity by matching information you provide with information we already hold, such as your email address and an order number. You may use an authorized agent, who must provide proof of authorization; we may also ask you to verify your identity directly. If we deny your request, you may appeal by replying to our decision with the subject "Privacy Appeal." If you are not satisfied with the outcome of an appeal, you may contact your state attorney general.

You can also exercise rights over data Shopify processes for its own purposes through the Shopify Privacy Portal (https://privacy.shopify.com/en).

California "Shine the Light": California residents may request information about disclosures of personal information to third parties for their direct marketing purposes by emailing us at the address above.

Email and text message choices

You can unsubscribe from marketing emails using the link in any email. You can stop marketing text messages by replying STOP (or END, CANCEL, QUIT, REVOKE, OPT OUT, or UNSUBSCRIBE), or get help by replying HELP. Message frequency varies and message and data rates may apply. Consent to receive marketing messages is not a condition of purchase. We may still send messages about your orders and account. Our full text messaging terms are in the Mobile Terms section of our Terms of Service (www.zenhabitats.com/policies/terms-of-service).

Zen Rewardz loyalty program (notice of financial incentive)

Our Zen Rewardz program, run with our loyalty program provider, gives you points ("Zen Coinz") for purchases and other activities that you can redeem for discounts. To join, you provide your name, email address, and purchase activity. We offer the program because members' repeat purchases and engagement are valuable to us; we estimate the value of your data as roughly equal to the value of the rewards you earn. Joining is optional. You can leave at any time by contacting us, and leaving does not affect other rights described in this policy.

How long we keep personal information

We keep personal information only as long as needed for the purposes described in this policy. We use these criteria: order and transaction records are kept as long as required for tax, accounting, warranty, and legal purposes; account and loyalty information is kept while your account is active; marketing contact information is kept until you unsubscribe or ask us to delete it; and support communications are kept as long as needed to resolve your request and maintain service quality. When we no longer need information, we delete or de-identify it.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

International users

We are based in the United States, and personal information is processed in the United States and other countries where our service providers operate.

Changes to this policy

We will update this policy at least once every 12 months and when our practices change. The "Last updated" date at the top shows when it was last revised. If we make material changes, we will provide notice as required by law.

Contact us

Questions about this policy or our privacy practices: support@zenhabitats.com, or by mail to ZenPro Pets, LLC, 485 Nantasket Ave, Suite A, Hull, MA 02045.