Product Warranty Agreement – Warranty Coverage
ZenPro Pets, LLC (d/b/a Zen Habitats) warrants that all enclosures, stands, and stacking spacers are free from defects in materials and workmanship and will remain free from such defects under normal use and service during the Warranty Period with proof of purchase. Your remedy under this warranty is repair or replacement of the product or any part of it, at the option of ZenPro Pets, LLC (d/b/a Zen Habitats).
Warranty Period
The original purchaser of any ZenPro Pets, LLC (d/b/a Zen Habitats) reptile enclosures, stands, and/or stacking spacers is protected against defective materials or workmanship for a period of FIVE (5) years from the date of invoice. If the product proves defective, ZenPro Pets, LLC (d/b/a Zen Habitats) will replace or repair it or any defective components, at our option and free of charge, provided such product or component is returned promptly as directed. As all of our products require initial consumer assembly, no compensation shall be provided for subsequent re-assembly to replace defective components.
Implied Warranties
Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the five (5) year term of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Warranty Claims
In no event shall liability under this warranty exceed the original purchase price of the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. No deductions for repairs in field will be allowed without specific written authorization. This warranty does not apply to products damaged by accident, abuse, neglect or misuse, nor does it apply to unauthorized repairs. In the event of any such damages to the product, customer will be responsible for payment of said repairs or replacements. No warranty coverage is provided for impact damage, normal wear and tear, indentions, scratches, and surface damage caused by failure to protect and maintain product properly. No warranty coverage is provided for variations in color, grain or markings which are ordinary to natural products or which develop over time because of natural processes such as exposure to sunlight. No warranty coverage is provided for acrylic components. This warranty is limited to first quality goods only and excludes outlet purchases. No warranty coverage is provided for products that have been placed outdoors or exposed to the elements. ZenPro Pets, LLC (d/b/a Zen Habitats) products are designed and manufactured for indoor/interior use only.
To Obtain Warranty Service
If you suspect a manufacturer's defect, you must send photos, along with a description of the defect. Please include your order # or a copy of your dated receipt, keeping the original receipt for your records. No items will be accepted without prior written approval from ZenPro Pets, LLC (d/b/a Zen Habitats). Returns not authorized by ZenPro Pets, LLC (d/b/a Zen Habitats) may be refused.
If you need to file a claim with us, send us an email at support@zenhabitats.com, along with pictures of the defect, and we will do our best to provide a solution for you. You may also write to us at ZenPro Pets, LLC (d/b/a Zen Habitats), 485 Nantasket Ave, Suite A, Hull, MA 02045.
Your Rights Under State Law
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
